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SALESFORCE CONSULTING:

We implement, customize, and integrate the Salesforce platform so your processes run smoothly.

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WEB DEVELOPMENT

We develop beautiful websites and applications using the most modern technologies.

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APP SOLUTIONS

We provide functional and cost effective apps to improve your business processes.

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Who is Ramsey Solutions?

 

Not your average Salesforce Consultants and Web Developers, we excel in understanding business processes and goals and develop highly creative solutions. We never say “no, that’s not possible.” There is always a way. We can support you in implementing Salesforce from scratch, improving your Salesforce, performing specific tasks you need to get done, or developing an app. With our process-oriented minds and extensive knowledge of other technologies we are armed with the ability to improve your business utilizing technology and Salesforce CRM. We also develop websites, web applications, and other programs and software in order to improve a business process.

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Our Mission & Culture

 

Our mission is to improve the quality of life for everyone. We do this by providing smart solutions and assisting businesses to improve their processes. We help businesses cut costs, work more efficiently to save time, work smarter, and provide better service. This in turn improves the quality of life inside the business and for customers as well. Everyone ends up with more time to enjoy the fun things in life.

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• When you talk to us, you are talking to someone who actually understands what you need instead of a Sales Rep who sells you then hands you off to a developer.  Expectations are set clearly right up front.
• We have a track record of using creativity and intelligence to improve businesses processes.
• We have process oriented minds and the ability to understand your business goals.  We are not just techies.
• We know so many different technologies, other than Salesforce, that we can use when coming up with creative solutions and work arounds to Salesforce.
• We will cost less than other similar companies because we keep overhead costs down and therefore don’t need to pass those costs onto you.  We don’t have big offices or sales reps.  We automate processes.
• We are willing to travel to where you are.
• We are just available.  Phone, SMS, online chat, video chat all the time.  No set hours or days off.  We just make it happen.
• We provide amazing customer service.
• We are fast and efficient. No corporate slow turnarounds.
• We can have a conversation without using “tech talk” to listen to what you want and explain things so non-techies will understand.
• We communicate very well and will understand want you want.
• We are smart and easy to get along with.  Casual but professional.
• We are highly honest, fair, and ethical.  We expect the same in return.
• We continue to find that we are in the top tier of Salesforce Consultants.  Some of the best Salesforce Consultants.  We actually solve problems.

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How do we charge?

1. We charge by the hour.
2. We provide estimated hours the best we can based on your project needs.
3. If we are going over an estimate, we re-estimate and get approval.
4. We charge for actual time and are honest about it even if it is less than the estimate.
5. Use the Project Estimator Wizard to get an estimate for your project instantly.
6. We charge for our time which includes everything from communicating, managing, developing, testing, etc.  Anything you can do to help us be more efficient will save us time.

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Development Philosophy

1. We practice the Agile development methodology.
2. Define what we know.
3. Focus on the priorities.
4. Phase projects and break them up.
5. This allows for quicker deployment.  Get up and running and get feet wet, then fix and improve from there.

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Transparency

1. We are honest, transparent, and communicate well.
2. Estimates are provided via email for easy approval.
3. Automatic email updates on status of project.
4. Client portal is provided.
5. Easy scheduling tool with our calendar links public and available.
6. Dedicated conference lines and screnshare links for each consultant.

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Typical Project Flow

1. Scope project and try to define estimated tasks and hours.
   1. This is done in a short time (ie: 30 minutes)
   2. Via a phone call and screenshare or using the Project Estimator Wizard
2. We deliver a Statement of Work (SOW)
3. Sign the SOW, and make deposit payment.
4. Perform a detailed Business Process Review (BPR) or detailed review of requirements with your assigned Solution Architect.
5. The Architect will analyze the process, goals, learnings, and design a solution to meet goals and draft a “Design Document” (aka Spec) that explains the process, development tasks and confirming estimated hours.
6. Client approves the Design Document or parts of it.
7. We develop and test functionality from Design Document.
8. Review and demo the system to the client.
9. Train and roll out.

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Our Training & Knowledge

1. We are Salesforce certified and stay certified with new versions.
2. Training program designed by me for the whole team
3. An extensive internal knowledge base on all topics for the entire team and access.
4. Shared experience and expertise across the whole team.
5. We are constantly learning new things, new apps, and designing unique solutions/concepts.
6. As we learn we add to our training program and knowledge base to share with the whole team collectively.

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App Development

1. From our vast experience working with clients and implementing other platforms and apps we have identified gaps where an app was needed or an opportunity to make something better or cheaper than others.
2. We have a unique perspective and insight to design highly effective apps at very competitive prices.

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[ctaBox2 divider_color=”#dbc164″ class=””]How we work: The Modern Company[/ctaBox2]

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1. We are the modern example of cloud based company.
2. We manage all our processes in the cloud using Salesforce to track and manage our projects.
3. Chatter for internal communication.
4. Google Docs for creating documents and collaborating easily.
5. Regular meetings via Google Hangout and Skype and join.me for remote meetings and video conferencing.
6. We practice what we preach.
7. All we need to work is a computer and internet.  We communicate in real time from anywhere anytime.
8. Ramsey Solutions is based out of Lower Manhattan in New York city.
9. But most of the team is working remote from all over the world.  Team members in United States, Uruguay, Russia, Ukraine, Argentina, Brazil, Romania, Croatia.  We find and retain any talented person that fits our culture no matter where they are from.  This gives us a world of talent to select from.
10. All working from a home office or an office near their home.  Like a co-working space.  We are connected online and in real time, but enjoy the improved quality life to live and work closer to home and where we want to be.  Our success to work this way should be a model for any company who can work in the cloud.

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Meet the Team

We are a small team that have been working very well together for a long time. We are friends too. We are growing our team very slowly to maintain a good culture and quality. We are based out of California and New York with locals living in San Francisco, Los Angeles, San Diego, and New York with other international team members from Uruguay, Holland, Romania, Croatia, Russian, and Ukraine.

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